Refund & Returns Policy

Return Window

We offer a generous 30-day return window from the date of delivery for all GGDB shoes purchases. This gives you plenty of time to try on your Golden Goose sneakers and ensure they meet your expectations.

Eligible Items for Return

The following items are eligible for return:

• All GGDB shoes in original, unworn condition
• Ballstar, Superstar, and Slide models
• Limited edition Golden Goose sneakers
• Accessories purchased with shoes (if returned together)
• Items with original packaging and tags intact

Return Conditions

To ensure a smooth return process, please make sure your items meet these conditions:

• Shoes must be in original, unworn condition
• All original packaging, boxes, and tags must be included
• No signs of wear, damage, or alteration
• Original receipt or proof of purchase required
• Items must be clean and odor-free

How to Initiate a Return

Starting your return is simple:

• Contact our customer service team at [email protected]
• Include your order number and reason for return
• Receive your prepaid return shipping label within 24 hours
• Package your items securely with original packaging
• Drop off at any authorized shipping location

Return Shipping

We make returns convenient and cost-free:

• Free return shipping for all orders within the United States
• Prepaid return labels provided for your convenience
• International customers receive return shipping credit
• Tracking information provided for all return packages
• Secure packaging recommendations to prevent damage

Refund Processing

Once we receive your returned GGDB shoes:

• Items are inspected within 2-3 business days
• Full refund processed to original payment method
• Refunds typically appear in 5-10 business days
• Email confirmation sent when refund is processed
• No restocking fees for items in original condition

Exchanges

Need a different size or style? We've got you covered:

• Size exchanges available for same model
• Style exchanges subject to availability
• No additional shipping costs for exchanges
• Priority processing for exchange orders
• Hold your preferred item while return is processed

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Custom or personalized Golden Goose sneakers
• Items damaged by customer misuse
• Shoes worn outdoors or showing signs of wear
• Items without original packaging or tags
• Final sale or clearance items (clearly marked)

Damaged or Defective Items

Quality is our commitment. If you receive damaged or defective GGDB shoes:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• Receive priority replacement or full refund
• No need to return defective items in most cases
• Extended return window for quality issues

International Returns

We welcome international customers with special return considerations:

• 45-day return window for international orders
• Return shipping credit provided upon return
• Customs and duty fees are customer responsibility
• Refunds processed in original currency
• Dedicated international customer service support